Rules of accommodation

  1. General provisions
    1. The capsule SLEEP AND FLY Hotel (hereinafter referred to as the Accommodation Facility) provides round–the-clock service guests in rooms/capsules/mini-rooms, etc. (hereinafter collectively referred to as "Accommodation Facilities").
    2. An intermediary is a legal or natural person who has entered into commercial relations with An object placements for the purpose of offering the services of the accommodation facility to its clients.
    3. Check-in and check-out times are not fixed and can be selected at the time of booking., if nothing else is indicated in the tariff selected at the time of booking.
    4. The organization of the Accommodation Facility is not responsible for late departure from the territory. The object placements.
    5. The organization of the Accommodation Facility is not responsible if the guest cannot get into the facility. placements due to the fact that he does not have access to a particular area of the airport.
    6. Prices for accommodation are calculated by the hour, taking into account the established minimum limit quantities hours during the day and at night.
    7. Prices for accommodation, list of services included in the price, additional services, as well as the procedure payments They are set by the administration.
    8. Payment for accommodation services is carried out according to the approved price list in local currency.
    9. Check-in and check-in are subject to a boarding pass for the sterile area. (Airside, that that is, after passport control) and if you have a passport in the common area (Landside, that is, before passport number under control).
    10. Payment for services is a confirmation of acceptance of the accommodation rules.
    11. By submitting the documents, the guest gives his consent to the collection, storage and processing of personal data. data.
    12. The settlement of minors is regulated by local legislation.
    13. Upon departure from the accommodation, the guest addresses the reception desk and returns it to the administrator. things, which I rented.
  2. Booking and Cancellation Policy
    1. A cash receipt and an invoice are issued to the guest immediately after payment.
    2. Guests can stay for a maximum of 24 hours upon arrival.
    3. Booking of Accommodation Facilities in Accommodation Facilities is carried out according to the following conditions:
      Rates Cancellation/Modification of a reservation
      Flexible with prepayment

      The payment can be charged at any time after the booking is made.

      Free cancellation and modification is allowed 24 hours before the guest's arrival time (not more than more than 5 booked Accommodation Facilities).

      Free cancellation and modification is allowed 72 hours before the guest's arrival time. (more than 5 booked Accommodation Facilities).
      Economy with prepayment The payment can be charged at any time after the booking is created. This payment will not be refunded in case of cancellation, change of reservation or no-show.
      Unpaid booking An unpaid reservation is not guaranteed. The accommodation has the right to cancel the non-guaranteed reservation at any time.
    4. If the Guest cancels the paid reservation of no more than 5 accommodation facilities at the "Flexible c" tariff prepaid" less than 24 hours before check-in local time, funds for bookings are not refunded.
    5. If the Guest cancels the paid reservation of more than 5 accommodation facilities at the "Flexible c" tariff prepaid" less than 72 hours before check-in local time, funds for bookings are not refunded.
    6. Children under 6 (six) years old stay free of charge without providing an extra bed, taking into account the maximum capacity of the selected category of Accommodation Facilities.
    7. The accommodation facility has the right to write off funds at any time due to the payment of a penalty for no-show, as well as in case of non-payment for additional services.
    8. In case of late check-out, the guest will be charged an additional fee up to 24 hours placements. An extension of the booking at the end of the time is possible if there are available accommodation facilities.
    9. The Guest's refusal of the paid service is possible if there are problems detected within half an hour. with the moment of settlement, which cannot be eliminated. In this case, the Placement Facility offers to the guest without additional payment, the accommodation facility is not lower than the category it paid for. If it is impossible if the Guest refuses, the Guest has the right to request an increase.The guest must provide the original a fiscal receipt and a personal statement.
    10. Prices are shown in local currency. Taking into account fluctuations in the exchange rate, the amount charged from the credit card maps The guest's amount may also differ from the amount indicated in the local currency at the time of booking. This also This means that the refund amount may differ from the original amount when canceling or changing the reservation .
    11. The location is not responsible for:
      • currency exchange rate changes;
      • any fees of the bank, payment system or other intermediaries.
    12. The booking will not be considered cancelled or modified if the guest has not received the official an email confirming the changes or cancellations.
  3. The rights and obligations of the Accommodation Facility.
    1. The placement object must:
      • provide the paid services to the guest on time and in full;
      • ensure confidentiality of information about guests and visitors of the Accommodation Facility;
      • promptly respond to the guest's requests to eliminate inconveniences and breakdowns in the Facility posting and other complaints and suggestions;
      • in the event of an accident or failure of any equipment in the accommodation facility and if it is impossible to eliminate this problem, offer the guest a means of accommodation not lower than the category he paid for. If the latter is not possible, directly or through an intermediary. to make a refund of the paid funds.;
      • provide the following types of services to the guest or visitor without additional payment: call ambulance and other special services; use of a first-aid kit (located at on-duty administrator); wake-up at a certain time by prior request A guest (at the discretion of the administrator).
    2. The placement object has the right to:
      • before checking in, measure the temperature of the guest and make sure there are no signs of Acute respiratory viral infections;
      • in case of detection of fever or other signs of acute respiratory viral infection, refuse to provide the guest with services accommodation;
      • refuse to provide services to the guest and evict him from the Accommodation without refund paid funds in cases of violation of these Rules, late payment for the additional services provided, the guest's behavior towards the staff and other vacationers' aggression or actions threatening the safety of health or property other persons;
      • refuse to provide services to the guest and evict him from the Accommodation without refund paid funds in case of gross violation of the rules of conduct or technique security on the part of the guest with the mandatory preparation of a report on the incident and by inviting, if necessary, the staff of the competent authorities;
      • refuse to provide services to the guest and evict him from the Accommodation without refund paid funds in case of finding him in a state of alcoholic, narcotic or another type of intoxication;
      • if alcoholic beverages are found on the premises, remove them;
      • to enter the guest accommodation facility in case of emergency incidents, endangering the life or health of guests and staff, or at the request of law enforcement agencies organs.
    3. The accommodation facility is not responsible to the guests for the risk to life and health or damage property as a result of improper or dangerous behavior of the guest or third parties, including, besides among other things, the use of drugs, alcohol, or medications.
    4. In case of termination of the guest's accommodation in connection with clause 2.7. to the guest in respect of whom A measure has been applied to terminate the provision of services, and refunds for paid but unrealized services are carried out in accordance with these rules.;
    5. For safety reasons, it is recommended to leave all personal belongings in individual luggage compartments. The accommodation facility is not responsible for the safety of funds and items left behind. without supervision on the territory of the Accommodation Facility;
    6. The accommodation facility is not responsible for the work of city and district services (emergency disconnection of electric and thermal energy, water supply).
  4. The rights and obligations of the guest.
    1. The guest must:
      • observe the Accommodation Rules of the accommodation;
      • observe the payment procedure for the services provided, namely, to make a payment in the amount of 100% until the moment of rendering the services, except in cases of intermediary liability for payment method services of the Accommodation Facility;
      • strictly observe the rules of fire safety;
      • strictly follow the recommendations of Rospotrebnadzor on combating viral infections;
      • observe silence throughout the entire territory of the Accommodation and do not disturb the peace of others the guests. The Recreation Area has a 24-hour "SILENCE" mode. Watching/listening to media files on personal devices on the territory of the Accommodation Facility are only possible with using headphones;
      • no smoking on the entire territory of the Accommodation;
      • do not consume alcoholic beverages in the entire territory of the Accommodation;
      • keep clean, take care of the property and equipment of the Accommodation Facility;
      • bear responsibility and compensate for damages in case of intentional and unintentional damage or loss of the property of the Accommodation Facility in accordance with local laws and by these Rules. The amount of damage is determined based on the prices of the current price list for the day. damage detection. In the case of compensation for damage, an act of compensation for damage is drawn up in 2 copies;
      • do not create conditions and prevent accidents of power grids, water and heat supply networks and other technical, engineering systems and equipment of the accommodation facility;
      • when leaving the shower/toilet, close the water intake taps, turn off the lights and electrical appliances;
      • when leaving the Accommodation Facility, hand over the accommodation facility to the administrator.
    2. The guest has the right:
      • familiarize yourself with the functioning of the accommodation facility before checking in;
      • request a refund of the amount paid in accordance with clause 2.9. of these rules;
      • get information about the operation of the Accommodation Facility, make a preliminary order for services, get information about the status of your account and make a payment;
      • contact the administrator regarding the quality of the services provided;
      • fill out a questionnaire, a book of complaints and suggestions, or leave a review online;
      • if there are deficiencies in the service provided during the stay, namely malfunctions plumbing, electrical wiring, electrical appliances, furniture, require free elimination disadvantages, provided that the malfunctions were not caused by intentional actions. the resident or his visitors.
    3. The following is prohibited in the Accommodation Facility:
      • smoking in the accommodation facility and throughout the entire territory of the Accommodation Facility;
      • consume alcoholic beverages and narcotic substances throughout the Facility placements, violate public order, create discomfort for other guests;
      • take and store food in the accommodation facility;
      • Use the sound signal of mobile phones /tablets/laptops and other electronic devices. devices in the Placement Object;
      • use any electric heating appliances other than those installed in common areas;
      • leave unattended devices connected to the power grid;
      • enter the area of the administrator's workplace and other office premises;
      • live with animals;
      • bring unauthorized persons (persons who are not a party to the stated service agreement) to the Accommodation facility;
      • store bulky items and flammable materials in the storage facility, weapons, chemical, radioactive and explosive substances, mercury;
      • guests who have the right to carry and keep weapons by their occupation are required to by at the request of the administration to provide documents certifying this right;
      • being indecent in public places;
      • pollute the territory of the Accommodation Facility;
      • carry and leave luggage trolleys on the premises.
    4. The guest is responsible for causing material damage and violations of the rules of accommodation., carried out by the persons invited by him.
    5. The guest takes note of and does not object to the fact of indoor and outdoor use. territories The accommodation facility (with the exception of accommodation facilities, toilets and showers) systems video surveillance.
  5. The procedure for dealing with guests' forgotten belongings.
    1. Any items left behind in the accommodation facility or on the premises of the accommodation facility are transferred to the airport security service for storage in the bureau of forgotten items.
    2. Food products forgotten in the accommodation facility or on the territory of the accommodation facility are subject to recycling.
  6. Dispute resolution procedure.
    1. The book of reviews and suggestions is on the information stand.
    2. Claims and complaints are considered within five days from the date of filing the complaint.
    3. In case of any controversial issues regarding the quality of service, both sides We must strive to resolve the issue on the spot. If the problem cannot be solved on the spot, The guest must state their claims in writing. Failure to comply with this condition may serve the basis for a complete or partial refusal to satisfy the claim.

We use cookies on this website to make it more convenient for you, as well as to simplify navigation on the website and to analyze how it is used. By clicking on the "Allow cookies" button, you consent to our use of cookies.